Shipping policy

We ship with intention. We design for function. We keep things clear.
If you have questions, contact us at: support@one28global.com

1. Where we ship
We currently ship only within India.

2. Order changes & cancellations
Orders are processed quickly to ensure fast delivery.
* We currently do not accept cancellations once an order is placed
* If there is an error in your order, contact us immediately at support@one28global.com with your name and order number
* We will do our best to assist where possible

3. Shipping
* Free shipping on all orders across India

4. Delivery timelines
* Metro cities: 5–7 working days
* Rest of India: 7–12 working days
Delivery timelines may vary based on location, logistics, or unforeseen delays.

5. Order tracking
Once your order is shipped, you will receive a tracking ID via email.
* Use this ID to track your order
* Please check your spam/junk folder if you don’t see the email

6. Returns
Due to the intimate nature of our products, we do not accept returns.
This ensures product safety, hygiene, and integrity for every customer.

7. Product issues or defects
Every product goes through strict quality checks.
If your product arrives:
* Damaged
* Defective
* Incorrect
Please contact us at support@one28global.com with:
* Your name
* Order number
* A description of the issue
* Supporting images
We will review and, where applicable, offer a replacement.

8. Incorrect shipping details
If incorrect details are provided:
* Address or contact changes after dispatch will incur a ₹200 charge
* This covers rerouting and re-shipping costs
Please double-check your details before placing an order.

9. Delivery responsibility
Once a delivery is marked as “delivered” by the courier:
* Responsibility lies with the delivery partner
* Please contact the courier directly for further assistance

10. Contact
one:28
Operated by Onetwentyeight Global Private Limited
Email: support@one28global.com