Privacy policy

We collect only what we need. We explain why.
At one:28, we design products and systems around clarity and trust. This includes how we handle your data.
If you have questions, contact us at: support@one28global.com

1. Scope of this Policy
This Privacy Policy explains how one:28 (operated by Onetwentyeight Global Private Limited) collects, uses, stores, and protects your personal data when you:
* Visit our website
* Purchase our products
* Contact us
* Subscribe to updates or educational content

2. What is Personal Data
“Personal data” means any information that can identify you directly or indirectly, such as:
* Name, email, phone number
* Shipping and billing address
* Payment details
* IP address and device data

3. Data We Collect
a. Information you provide
* Name, email, phone number
* Shipping and billing address
* Account details
* Purchase history
* Preferences (including product and communication choices)
b. Automatically collected data
* IP address
* Device and browser information
* Pages visited and interaction data
* Cookies and tracking data

4. How We Use Your Data
We use your data to:
* Process and deliver orders
* Provide customer support
* Share order updates and service communication
* Improve product design and website experience
* Send educational or marketing communication (only if you opt in)
We do not sell your data.

5. Legal Basis (India Context)
We process your data based on:
* Your consent
* Legitimate business use
* Compliance with applicable laws, including the Digital Personal Data Protection Act, 2023

6. Marketing & Communication
* You will only receive marketing emails if you opt in
* You can unsubscribe anytime
* Existing customers may receive relevant updates (with opt-out)

7. Sharing Your Data
We only share data when necessary:
* Payment processors
* Logistics and delivery partners
* Technology and analytics providers
All partners are required to protect your data and use it only for defined purposes.
We may disclose data if required by law.

8. Data Storage & Security
* Data is stored on secure servers
* Access is limited to authorised personnel
* We take reasonable steps to protect your data

9. Data Retention
We retain your data only as long as necessary:
* To fulfil orders and provide support
* To comply with legal requirements
* To maintain communication preferences
We may anonymise data for research and improvement.

10. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
* Access your data
* Correct inaccurate data
* Request deletion
* Withdraw consent
* Raise a grievance
To exercise these rights, contact: [insert email]

11. Cookies
We use cookies to keep the site functional and improve experience. You can manage them through your browser.

12. Third-Party Links
We may link to third-party websites. Their privacy practices are not controlled by us.

13. Children’s Data
Our platform is not intended for individuals under 18 without parental involvement.

14. Updates to This Policy
We may update this policy from time to time. Changes will be posted here.

15. Contact
one:28
Operated by Onetwentyeight Global Private Limited
Email: support@one28global.com